Terms and Conditions

Dream Stationery (Pty) Ltd is a business in the book and stationery selling industry that markets textbooks, stationery and related educational products

Delivery policy

The supply of all goods from Dream Stationery (Pty) Ltd is subject to availability from publishers/suppliers. Note that not ALL items listed on this site are held in stock continually. Should items you bought on the site not be in stock, such items will be ordered from our supplier/s. Delivery dates will be advised taking into consideration the longest delivery time, which will determine the delivery time of the entire order.

Subject to availability and receipt of payment, requests will be processed within 5 working days and delivery confirmed by email depending on method of delivery.
All packages delivered by courier will incur a delivery charge, the value of which will be determined by the weight of the parcel.

Return and Refunds Policy

In cases of delayed availability, we will fully refund the customer should the order be cancelled due to the delay. Dream Stationery (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client for reasons other than delayed availability will only be considered at the discretion of Dream Stationery (Pty) Ltd after a written request by the customer. Note that a handling fee of 20% of the order value will be charged.

Incorrectly bound or incorrectly supplied books will be exchanged if notification of the problem is given within 10 working days of receiving the book.

Customer Privacy Policy

Dream Stationery (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.dhs.gov.za/Content/PAIA/paia_manual.htm

Payment Options Accepted

Dream Stationery (Pty) Ltd endeavours to offer you competitive prices on current products;
Your total order price will include the price of the purchase plus any applicable sales tax and
shipping charges (on the day of shipping).

Dream Stationery (Pty) Ltd reserves the right to change pricing at any time without prior notice.

Credit Card

We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under in the Your Account section available for use whenever you’re ready! Sorry for the inconvenience.

EFT (Electronic Fund Transfer)

One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Dream Stationery (Pty) Ltd as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This will ensure speedy processing and delivery of your selected products.

Banking Details:

Bank : Nedbank
Branch No. : 178337
Account Name : Dream Stationery (Pty) Ltd
Account No. : 1153370948
Account Type : Cheque

Direct Deposit

You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please e-mail through your deposit slip to us at admin@dreamstat.co.za to ensure your payment is confirmed and order shipped as quickly as possible.

Banking Details: As above.

For more information about how to order, special order requirements and other payment options, please contact us via email admin@dreamstat.co.za.

Credit Card Acquiring and Security

Credit card transactions will be acquired for Dream Stationery (Pty) Ltd by VCS who are the approved payment gateway for First National Bank of South Africa. ShopDirect uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website. Users may go to www.shopdirect.co.za to view their security certificate and security policy.

Security Policy

1. Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
2. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
3. The Merchant does not have access to credit details.
4. Virtual Card Services continually reviews and enhances its security in line with technological changes.

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Consent

I understand that all the designs and trademarks are registered to Dream Stationery (Pty) Ltd and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Jack Bones Jeans CC for any civil action or any legal action deemed necessary against me.

Customer Details Separate from Card Details

Customer details will be stored by Dream Stationery (Pty) Ltd separately from card details which are entered by the client on ShopDirect’s secure site. For more detail on ShopDirect refer to www.shopdirect.co.za .

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Responsibility

Dream Stationery (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and Dream Stationery (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 40 Arkansas Street Blue Saddle Ranches Drumblade Midvaal 1949.

Variation

Dream Stationery (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Export Restriction

The offering on this website is available to South African clients only.

Dream Stationery (Pty) Ltd contact details

Telephonic Support: 0836788433 | Email Support: admin@dreamstat.co.za

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